Business Process Re - Engineering
What is BPR ?
Process Re-Engineering is the critical analysis and radical
redesign of existing business processes to achieve breakthrough
improvements in performance measures.
re-examining the way things are done within a business and
increasing process efficiency to improve the flow of work
and information in line with defined corporate goals.
use BPR ?
business has to constantly challenge its way of doing things
to ensure that it gains and maintains competitive advantage.
Customer satisfaction is of paramount importance, judged
in the marketplace by quality, timing, and cost, but also
in these times by a high standard of communication.
use of technology and systems has become of paramount importance
in terms of information storage, use and flow, as well as
allowing a company to operate a productive environment and
become reactive and flexible to meet market requirements.
planned processes reduce frustration in the workplace and
promote employee job satisfaction and impact positively
on corporate image, as well as ensuring good financial results.
How is BPR applied ?
first stage is to re-examine the company's present systems
and operations as a whole, identifying individual processes.
A business process consists of a series of activities to
meet an end objective. It has inputs, outputs and interfaces
with other processes. An example of a business process might
be responding to a customer enquiry or ordering from a supplier.
and interviews highlight processes which require attention
or which have been identified for potential improvement.
These are then examined and questioned in detail. Various
techniques may be employed, including:
the flow of information, sharing of data between functions
bottlenecks, delays or stoppages, balancing workloads
areas for appropriate application of IT or new technology
processes and removing duplication
a modular structure
and improving Customer Service levels
visible controls and feedback
for flexibility and expansion
At all times the process objectives are considered in terms
of the end product or service, the value of the process
to the customer, and the strategic vision of the company.
Improved methods within the process are developed and their
effect, if any, on related processes investigated before
of the BPR initiative is dependent upon support from all
levels within the company, tolerance of change and a positive
attitude to expansion and growth. Re-aligning strategy in
this way, within individual processes, helps to streamline
operations towards the common goal of improved productivity
and customer satisfaction with the overall result of raising
the company profile within its industry.
of BPR can be applied to any industry with a view to achieving
some or all of the benefits stated above. ProfitProtector
Ltd.'s expertise stems from management experience and implementation
of BPR principles in large and small businesses, including
manufacturing, transport and horticultural industries, as
well as administrative and legal services.
ProfitProtector Ltd.'s in-house team can design, develop and
implement system solutions and, where necessary, have even
created the technology to solve business challenges where
it did not previously exist.
More recently, the internet and e-mail have brought tremendous
opportunities for productivity and service improvements, as
a new communication channel. ProfitProtector Ltd.'s knowledge
and use of this new medium adds to their armour of business
tools, reaching far beyond the application of e-commerce to
extend to all aspects of business.
Consulting work has been undertaken in the fields of business
information systems, marketing, productivity improvement programmes
and microprocessor-based product development.
Contact us now to see how ProfitProtector Ltd. can improve
your business processes to save you time and money.
167 Fleet Street